COVID-19 Visitor Policy

To provide a safe, healing healthcare environment for everyone, NMC Health has implemented restrictions and screening measures to lower the likelihood of exposure to any illness including COVID-19.

Visitor Restrictions

NMC Health Medical Center

  • Visitors are restricted – Patients may have one support person during their hospitalization, procedure, exam, etc. All visitors must be age 18 or older.
    • A support person is someone who the patient, or family if necessary, has identified to be very important to the patient getting medical care. NMC asks that this person be the same person if the patient is in the hospital for multiple days.
  • Exceptions include the following:
    • Two support people are allowed for patients that have legal guardians (i.e. pediatrics, special needs)
    • Requested Clergy
    • Visitors approved by House Supervisor or provider
    • If the patient is COVID-19+, NMC Health’s House Supervisor and Infection Control Officer must be consulted to determine if adequate safety precautions can be made to ensure the safety of the support person.
  • Approved visitors need to remain in the patient’s room or with the patient if able.
  • Visitation Hours
    • Patients and visitors may only enter the through the Emergency or Front entrances.
    • Front Entrance: Weekdays, 6 a.m.-6 p.m. 
    • Emergency Entrance: Always open

NMC Health Clinics

Visitors are restricted – To ensure social distancing protocols are followed, patients may not have a support person with them unless the patient is under 18 years old and/or has special needs.

All NMC Health Locations

In addition to the above visitor restrictions, the following applies to all NMC Health locations:

  • All patients and support persons will be required to wear a mask upon entering NMC Health facilities.
  • Before entering any NMC Health location, patients and support persons will be required to have their temperature taken and answer screening questions for:
    • Respiratory Symptoms (fever, cough, shortness of breath)
    • Travel or mass gathering attendance in the last 14 days
    • Close contact with a person that has suspected or confirmed COVID-19
  • Support persons with a fever of 100.4F or above, recent respiratory symptoms, and/or potential recent exposure to COVID-19 will receive further instructions and will be restricted from entering.
  • Virtual visits are encouraged, such as phone and video calls (Skype, Facetime, etc.). Patients may request a tablet to use from their nurse or case manager.
  • NMC reserves the right to change this policy without notification

Other Closures

NMC Health’s Patient Financial Services (Billing) and Health Information Management (Medical Records) offices are closed to visitors and patients at this time for the safety of the community and our staff until further notice. If you need to contact either office, we encourage you to contact us in the following methods: 

Patient Financial Services

  • Questions about your account? Call us at 316-804-6255     
  • Need to make a payment? Pay online at or call us at 316-804-6255, Option 1
  • Want to set up a payment plan? Call the Midland Group at 316-201-9254
  • Health Care Assistance applications are available at To submit your application:

Newton Medical Center
Patient Financial
PO Box 308
Newton KS 67114 

Health Information

Newton Medical Center
Health Information Managment
PO Box 308
Newton KS 67114 

  • Need paper copies of your medical records immediately? Call us at 316-804-6204 to schedule an appointment to visit us in the office.  

These changes have been made under guidance from the Centers for Disease Control and Prevention (CDC) and Centers of Medicare and Medicaid Services (CMS), which emphasizes increased infection prevention methods, enhanced social distancing, and protecting acute care patient health.

Sedgwick County Clinics Open

Sedgwick county has issued an emergency order for all non-essential businesses to close as of 12:01 a.m. on Wednesday, March 25, 2020.


As essential businesses, NMC Health’s four clinics in Sedgwick County will remain open during regular office hours.

If you have questions about your appointment or are experiencing symptoms such as fever, cough or shortness of breath, call first for instructions.

COVID-19 Protocols at NMC

NMC Health has been tracking the developments and updates regarding novel coronavirus (COVID-19). The hospital is staffed and has protocols in place to protect and defend the Newton community from the spread of this virus.

Since the World Health Organization (WHO) and Centers for Disease Control (CDC) warned of the COVID-19 outbreak on January 31, 2020, NMC management staff has been assessing and planning to ensure the safety of our staff, patients and community.

In accordance with CDC protocols, patients undergo a series of screening questions upon admission. This assessment is used to identify and triage any patient under investigation. Our response process includes:

  • Question – Asking about current health, recent travel and any possible exposure to COVID-19
  • Observation – Watching for symptoms of fever, cough and shortness of breath
  • Isolation – Placing a face mask on a patient who shows signs of those symptoms and meets screen criteria, then moving them to a negative airflow patient room for observation
  • Precaution – Utilize airborne and standard contact precautions with eye protection, gloves, face mask and gown for any person who enters the room with the patient
  • Protection – Wear all personal protection equipment (gloves, face mask, etc.) while working with the patient under investigation