Home Health & Private Duty

Newton Home Health offers quality home care from experienced, compassionate professionals. Our team is committed to helping individuals remain safe and functional in the comfort and familiarity of their home or independent living facility.

Our friendly and knowledgeable staff provides skilled and compassionate care, ensuring that you can feel confident that you or your loved one’s care will be expertly managed. Our staff takes seriously the trust and confidence placed in them, and enters your home with respect and regard for the experience and circumstances of you and your family.

Skilled Care Services

This specialized level of medical care is generally utilized after an injury or illness. It covers a broad range of care and support services and can help delay the need for long-term nursing home care.

  • Home health aide
  • Nursing
  • Occupational therapy
  • Physical therapy
  • Social work
  • Speech therapy

In addition, we have a registered nurse on call 24 hours a day to provide care or answer questions.

Services are based on a physician’s plan of treatment and designed to manage as many of the patient’s
treatment needs in the home as possible. In order to promote independence and understanding of
prevention, illness and treatment, patient and family education is included in our services.

  • Assessment & observation
  • Bowel and bladder training
  • Catheter care
  • Central venous catheter care
  • CPAP care
  • Diabetes education & care
  • Disease management
  • Gastrostomy care
  • Medication management
  • Nebulizer/aerosolized breathing treatments
  • Nutrition education
  • Ostomy care
  • Oxygen therapy
  • Phlebotomy (lab draws)
  • Tracheostomy care
  • Tube feedings
  • Wound care and wound vac

Skilled Care Insurance & Payment

Skilled care is usually covered under Medicare, Medicaid and many health care plans including HMOs, PPOs, managed care and private insurance. If you are unsure of your coverage, we will be glad to verify your benefits. With questions, or for more information about skilled care, call us at (316) 283-8220.

Private Duty Services

With this type of care, we provide assistance with activities of daily living. These services are available daily, weekly, monthly or as needed, and they can be adjusted at any time, as the patient’s needs change.

  • Bathing
  • Companionship
  • Errands
  • Housekeeping
  • Meal preparation
  • Medication reminders
  • Personal care
  • RN medication set-up

Private Duty Insurance and Payment

Private duty care is typically paid privately, out of pocket. However, some private insurances and long-term care insurances will help cover private duty services. With questions, or for more information about private duty services, call us at (316) 283-8221.

About Newton Home Health

Newton Home Health, formerly Central Homecare, and part of Newton Medical Center, is a not-for-profit home health agency.

Originally Harvey County Home Health, the agency has been serving the community since 1977. The agency joined Newton Medical Center in July of 2015 and now operates as a service of the hospital. In 2016, we obtained a state license to provide private duty services.

Newton Home Health is a member of the Kansas Home Care Association, and is the only not-for-profit Medicare and Medicaid certified agency in the area.

Newton Home Health participates in the national Home Health Consumer Assessment of Healthcare Providers and Systems. You can view our patient satisfaction scores at www.medicare.gov/homehealthcompare.

Patient Rights and Responsibilities

As a patient of Newton Home Health, you will be given a full statement of the rights to which you are entitled. A printable version is available here. These include the right to:

Respect and Consideration

You have a right to:

  • Be fully informed of your rights and responsibilities, and to exercise your rights as a home care patient. You may select a representative who may also exercise these rights for you. In the event that you are declared to lack legal capacity to make health care decisions, your legal representative may exercise your rights.
  • Have a relationship with our staff that is based on honesty and ethical standards of conduct and to have ethical issues addressed. You have the right to be informed of any financial benefit we receive if we refer you to another organization, service, individual or other reciprocal relationship.
  • Be free from mistreatment, neglect, verbal, mental, sexual and physical abuse, including injuries of an unknown source and misappropriation of your property (exploitation). Agency staff who identify, notice or recognize these incidences or circumstances must report their findings immediately to the home health agency and other appropriate authorities in accordance with state law.
  • Have your property and person treated with respect and consideration; recognition of your individuality and dignity; and to have cultural, psychosocial, spiritual and personal values, beliefs and preferences respected. You will not be discriminated against based on social status, political belief, sexual preference, race, color, creed, religion, national origin, age, sex or disability. If you feel you have been the victim of discrimination, you have the right to file a grievance without retaliation for doing so. Our staff is prohibited from accepting gifts or borrowing from you.
  • Receive information in plain language to ensure accurate communication, in a manner that is accessible, timely and free of charge to:
    • Persons with disabilities. This includes access to websites, auxiliary aides and services in accordance with state and federal law and regulations.
    • Persons with limited English proficiency. This includes access to interpreters and written translation.

Filing a Grievance

You have a right to:

  • Receive the name, business address and phone number for the agency Administrator in order to lodge complaints.
  • Lodge complaints and have your complaints as well as your family’s or your guardian’s complaints heard, investigated and if possible resolved. Complaints may include, but are not limited to:
    • Treatment or care that is (or fails to be) provided;
    • Treatment or care that is inconsistent or inappropriate;
    • Lack of respect for your property and/or person by anyone who is providing services on behalf of our agency; or
    • Mistreatment, neglect or verbal, mental, sexual and physical abuse, including injuries of unknown source and/or misappropriation of your property (exploitation) by anyone providing services on behalf of the agency.
  • Receive information on our complaint resolution process, and know about the results of the complaint investigations. We must document both the existence and the resolution of the complaint. We must also take action to prevent further potential violations, including retaliation while the complaint is being investigated.
  • Voice grievances/complaints regarding treatment or care, or recommend changes in policy, staff or care/service to us or an outside entity without fear of coercion, discrimination, restraint, interference, reprisal or an unreasonable interruption in care, treatment or services for doing so.
  • Be advised when you are accepted for treatment or care, of the availability of the state’s toll-free home care hotline number, its purpose and hours of operation. The hotline receives complaints or questions about local home care agencies and is also used to lodge complaints concerning the implementation of the advanced directives requirements.

Our complaint resolution process and the state hotline number are provided in our Problem Solving Procedure.

Decision Making

You have a right to:

  • Choose your health care providers, including your attending physician, and communicate with those providers.
  • Participate in, consent to or refuse care in advance of and during treatment and be fully informed in advance about your care/service, where appropriate, including:
    • The completion of all assessments;
    • The care, treatments and services to be provided, based on the comprehensive assessment;
    • Establishing and revising your plan of care;
    • The disciplines that will provide the care, including the name(s) and responsibilities of staff members who are providing and responsible for your care;
    • The frequency of visits;
    • The scope of services we will provide, specific limitations on services and barriers to treatment;
    • Expected outcomes of care, including patient-identified goals, alternatives to care and anticipated risks and benefits;
    • Any factors that could impact treatment effectiveness; and
    • Any changes in the care to be provided.
  • Receive all services outlined in your plan of care.
  • Consent to or refuse care in advance of and during treatment without fear of reprisal or discrimination and after being informed of the consequences for doing so.
  • Request information about your diagnosis, prognosis and treatment including alternatives to care and risks involved in terms you and your family can understand so that you can give informed consent.
  • Receive information about the services covered under the Medicare home health benefit.
  • Be informed regarding the collection and reporting of OASIS information. OASIS information will not be disclosed except for legitimate purposes allowed by the Privacy Act.
  • Receive proper written notice, in advance of a specific service being furnished, if the agency believes that the service may be non-covered care; or in advance of reducing or terminating ongoing care in accordance with federal laws and regulations.
  • Be informed of our transfer and discharge policies.
  • Have family involved in the decision making as appropriate concerning your care, treatment and services, when approved by you or your representative (if any) and when allowed by law.
  • Participate or refuse to participate in research, investigational or experimental studies or clinical trials. Your access to care, treatment and services will not be affected if you refuse or discontinue participation in research.
  • Formulate advance directives and receive written information about the agency’s policies and procedures on advance directives, including a description of applicable state law before care is provided. You will be informed if we cannot implement an advance directive on the basis of conscience.
  • Have your wishes concerning end of life decisions addressed and to have health care providers comply with your advance directives in accordance with state laws. You have the right to receive care without conditions or discriminations based on the execution of advance directives.

Privacy and Security

You have a right to:

  • Personal privacy and security during home care visits. Our visiting staff will wear proper identification so you can identify them.
  • Confidentiality of written, verbal and electronic protected health information including your medical records, information about your health, social and financial circumstances, any communications or about what takes place in your home.
  • Refuse filming or recording or revoke consent for filming or recording of care, treatment and services for purposes other than identification, diagnosis or treatment.
  • Access, request changes to and receive an accounting of disclosures regarding your own protected health information as permitted by law unless it is medically contraindicated in the clinical record by your physician.
  • Request us to release information written about you only as required by law or with your written authorization and to be advised of our policies and procedures regarding accessing and/or disclosure of clinical records.

Our Notice of Privacy Practices describes your rights in detail.

Financial Information

You have a right to:

  • Be advised orally and in writing before care is initiated of:
  • Our billing policies and payment procedures;
  • The extent to which payment may be expected from Medicare, Medicaid, any other federally funded or aided program or any other third-party sources known to us;
  • Charges for services that may not be covered by known payers; and
  • Charges that you may have to pay.
  • Be advised orally and in writing of any changes in payment, charges and your payment liability when they occur, and to be advised of these changes as soon as possible, in advance of the next home health visit in accordance with federal patient notice laws and regulations.
  • Have access to all bills, upon request, for the services you have received regardless of whether the bills are paid by you or another party.

Quality Care

You have a right to:

  • Receive information about organization ownership and control.
  • Receive high quality, appropriate care without discrimination, in accordance with physician orders.
  • Pain assessment and to receive effective pain management and symptom control. You also have the right to receive education about your role and your family’s role in managing pain when appropriate, as well as potential limitations and side effects of pain treatments.
  • Be admitted only if we have the ability to provide safe, professional care at the level of intensity you need. A qualified staff member will assess your needs. If you require care or services that we do not have the resources to provide, we will inform you, and refer you to alternative services, if available, or we will admit you, but only after explaining our care/service limitations and lack of a suitable alternative.
  • Receive emergency instructions and be told what to do in case of an emergency.
  • Be advised of the names, addresses and telephone numbers of the following federal- and state-funded entities that serve the area where you reside: Agency on Aging, Center for Independent Living, Protection and Advocacy Agency, Aging and Disability Resource Center and the Quality Improvement Organization.

Your Responsibilities

You have a responsibility to:

  • Provide complete and accurate information to the best of your knowledge about your present complaints and past illness(es), hospitalizations, medications, allergies and other matters relating to your health.
  • Remain under a doctor’s care while receiving skilled agency services.
  • Notify us of perceived risks or unexpected changes in your condition (e.g. hospitalization, changes in the plan of care, symptoms to be reported, pain, homebound status or change of physician).
  • Follow the plan of care and instructions and accept responsibility for the outcomes if you do not follow the care, treatment or service plan.
  • Ask questions when you do not understand about your care, treatment and service or other instructions about what you are expected to do. If you have concerns about your care or cannot comply with the plan, let us know.
  • Report and discuss pain, pain relief options, and your questions, worries and concerns about pain medication with staff or appropriate medical personnel.
  • Tell us if your visit schedule needs to be changed due to medical appointment, family emergencies, etc.
  • Tell us if your Medicare or other insurance coverages changes or if you decide to enroll in a Medicare or private HMO (Health Maintenance Organization) or hospice.
  • Promptly meet your financial obligations and responsibilities agreed upon with the agency.
  • Follow the organization’s rules and regulations.
  • Tell us if you have an advance directive or if you change your advance directive.
  • Tell us of any problems or dissatisfaction with the services provided.
  • Provide a safe and cooperative environment for care to be provided (such as keeping pets confined, putting away weapons or not smoking during your care).
  • Show respect and consideration for agency staff and equipment.
  • Carry out mutually agreed responsibilities.

Privacy Policy

This notice describes how your medical information may be used and disclosed and how you can get access to this information. Please review it carefully.

The beginning of this notice provides a summary of our responsibilities and your rights. For a complete description of our privacy practices, please review this entire notice.

Our Responsibilities
Our Agency is required to:

  • Maintain the privacy of your health information.
  • Provide you with this notice of our legal duties and privacy practices with respect to information we collect and maintain about you.
  • Abide by the terms of this notice.
  • Notify you following a breach of unsecured protected health information.

Your Rights
As a client of our Agency, you have several rights with regard to your health information, including:

  • The right to request that we not use or disclose your health information in certain ways.
  • The right to request to receive communications in an alternative manner or location.
  • The right to access and obtain a copy of your health information.
  • The right to request an amendment to your health information.
  • The right to an accounting of disclosures of your health information.

We reserve the right to change our privacy practices and to make the new provisions effective for all health information we maintain. Should our privacy practices change, we will provide you or your authorized representative a copy of our revised Notice of Privacy Practices, as well as post a copy of the revised Notice of Privacy Practices on our website. A copy of the revised notice will be available after the effective date of the changes upon request.

We will not use or disclose your health information without your authorization, except as described in this notice. Thus, for example, we will require your authorization before we would use or disclose your protected health information for marketing purposes, and, we will not sell your health information without a specific authorization from you.

Understanding Your Health Information
Each time you receive services from our Agency, a record is made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment. This information, often referred to as your health or medical record, serves as a:

  • Basis for planning your care and treatment;
  • Means of communication among the many health professionals who contribute to your care;
  • Legal document describing the care you received;
  • Means by which you or a third-party payer can verify that services billed were actually provided;
  • Tool in educating health professionals;
  • Source of data for medical research;
  • Source of information for public health officials who oversee the delivery of healthcare in the united states;
  • Source of data for agency planning and marketing; and
  • Tool with which we can assess and continually work to improve the care we render and the outcomes we achieve.

Understanding what is in your record and how your health information is used helps you to: ensure its accuracy, better understand who, what, when, where, and why others may access your health information, and make more informed decisions when authorizing disclosure to others.

How We Will Use or Disclose Your Health Information

  • Treatment. We will use or disclose your health information for treatment purposes, including for the treatment activities of other health care providers. For example, information obtained by a nurse, physician, or other member of your healthcare team will be recorded in your record and used to determine the course of treatment that should work best for you. Your physician will document in your record his or her expectations of the members of your healthcare team. Members of your healthcare team will then record the actions they took and their observations. That way, the physician will know how you are responding to treatment. We will also provide your physician or a subsequent healthcare provider with copies of various reports that should assist him or her in treating you.
  • Payment. We will use or disclose your health information for payment, including for the payment activities of other health care providers or payers. For example, a bill may be sent to you or a third-party payer, including Medicare or Medicaid. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures, and supplies used.
  • Health care operations. We will use or disclose your health information for our regular health operations. For example, members of the medical staff, the risk or quality improvement manager, or members of the quality improvement team may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the health care and service we provide.
    In addition, we will disclose your health information for certain health care operations of other entities. However, we will only disclose your information under the following conditions: (a) the other entity must have, or have had in the past, a relationship with you; (b) the health information used or disclosed must
    relate to that other entity’s relationship with you; and (c) the disclosure must only be for one of the following purposes: (i) quality assessment and improvement activities; (ii) population-based activities relating to improving health or reducing health care costs; (iii) case management and care coordination; (iv) conducting training programs; (v) accreditation, licensing, or credentialing activities; ‘or (vi) health care fraud and abuse detection or compliance.
  • Business associates. There are some services provided through the use of outside people and entities. Examples of these “business associates” include our accountants, consultants and attorneys. We may disclose your health information to our business associates so that they can perform the job we have asked them to do. To protect your health information, however, we require the business associates to appropriately safeguard your information, and they are also required to do so by law.
  • Notification. We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible of your care and general condition. If we are unable to reach your family member or personal representative, then we may leave a message for them at the phone number that they have provided us, e.g., on an answering machine.
  • Communication with family. We may disclose to a family member, other relative, close personal friend or any other person involved in your health care, health information relevant to that person’s involvement in your care or payment related to your care. If appropriate, these communications may also be made after your death, unless you instructed us not to make such communications.
  • Research. We may disclose information to researchers when certain conditions have been met.
  • Transfer of information at death. We may disclose health information to funeral directors, medical examiners, and coroners to carry out their duties consistent with applicable law.
  • Organ procurement organizations. Consistent with applicable law, we may disclose health information to organ procurement organizations or other entities engaged in the procurement, banking, or transplantation of organs for the purpose of tissue donation and transplant.
  • Marketing. We may contact you regarding your treatment, to coordinate your care, or to direct or recommend alternative treatments, therapies, health care providers or settings. In addition, we may contact you to describe a health-related product or service that may be of interest to you, and the payment for such product or service.
  • Fundraising. We may contact you as part of a fundraising effort, but you will be provided an opportunity to opt out of these communications.
  • Food and Drug Administration (FDA). We may disclose to the FDA, or to a person or entity subject to the jurisdiction of the FDA, health information relative to adverse events with respect to food, supplements, product and product defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.
  • Workers compensation. We may disclose health information to the extent authorized by and to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law.
  • Public health. As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.
  • Correctional institution. Should you be an inmate of a correctional institution, we may disclose to the institution or agents thereof health information necessary for your health and the health and safety of other individuals.
  • Law enforcement. We may disclose health information for law enforcement purposes as required by law or in response to a valid subpoena.
  • Reports. Federal law makes provision for your health information to be released to an appropriate health oversight agency, public health authority or attorney, provided that a workforce member or business associate believes in good faith that we have engaged in unlawful conduct or have otherwise violated professional or clinical standards and are potentially endangering one or more individuals, workers or the public.

Your Health Information Rights
Although your health record is the physical property of our Agency, the information in your health record belongs to you. You have the following rights:

  • You may request that we not use or disclose your health information for a particular reason related to treatment, payment, general health care operations, and/or to a particular family member, other relative or close personal friend. We ask that such requests be made in writing on a form provided by our Agency. Although we will consider your request, please be aware that we are under no obligation to accept it or to abide by it, unless it is a request to prohibit disclosures to your health care plan relating to a service for which you have already paid in full out of pocket. For more information about this right, see 45 Code of Federal Regulations (C.F.R.) §164·522(a).
  • If you are dissatisfied with the manner in which or the location where you are receiving communications from us that are related to your health information, you may request that we provide you with such information by alternative means or at alternative locations. Such a request must be made in writing, and submitted to the Agency. We will attempt to accommodate all reasonable requests. For more information about this right, see 45 C.F.R.§ 164.522(b).
  • You may request to inspect and/or obtain copies of health information about you, which will be provided to you in the time frames established by law. You may make such requests orally or in writing; however, in order to better respond to your request we ask that you make such requests in writing on our Agency’s standard form. If you request to have copies made, we will charge you a reasonable fee. For more information about this right, see 45 C.F.R.§ 164.524.
  • If you believe that any health information in your record is incorrect or if you believe that important information is missing, you may request that we correct the existing information or add the missing information. Such requests must be made in writing, and must provide a reason to support the amendment. We ask that you use the form provided by our Agency to make such requests. For a request form, please contact our Administrator at 316-283-8220. For more information about this right, see 45 C.F.R.§164·526.
  • You may request that we provide you with a written accounting of all disclosures made by us during the time period for which you request (not to exceed 6 years). We ask that such requests be made in writing on a form provided by our Agency. Please note that an accounting will not apply to any of the following types of disclosures: disclosures made for reasons of treatment, payment, or health care operations; disclosures made to you or your legal representative, or any other individual involved with your care; disclosures made pursuant to a valid authorization; disclosures to correctional institutions or law enforcement officials; and disclosures for national security purposes. You will not be charged for your first accounting request in any 12-month period. However, for any requests that you make thereafter, you will be charged a reasonable, cost-based fee. For more information about this right, see 45 C.F.R.§164.528.
  • You have the right to obtain a paper copy of our Notice of Privacy Practices upon request. You may also access and print a copy of our notice from our website.
  • You may revoke an authorization to use or disclose health information, except to the extent that action has already been taken. Such a request must be made in writing.

For More Information or to Report a Problem
If you have questions and would like additional information, you may contact our Agency’s Administrator at 316-283-8220.

If you believe that your privacy rights have been violated, you may file a complaint with us. You may also file a complaint with the Secretary of the Department of Health and Human Services. There will be no retaliation for filing a complaint.

Contact Us

316-283-8220        Skilled care

316-283-8221        Private duty