Newton Home Health offers quality home care from experienced, compassionate professionals. Our team is committed to helping individuals remain safe and functional in the comfort and familiarity of their home or independent living facility.
Our friendly and knowledgeable staff provides skilled and compassionate care, ensuring that you can feel confident that you or your loved one’s care will be expertly managed. Our staff takes seriously the trust and confidence placed in them, and enters your home with respect and regard for the experience and circumstances of you and your family.
This specialized level of medical care is generally utilized after an injury or illness. It covers a broad range of care and support services and can help delay the need for long-term nursing home care.
- Home health aide
- Occupational therapy
- Physical therapy
- Social work
- Speech therapy
In addition, we have a registered nurse on call 24 hours a day to provide care or answer questions.
Services are based on a physician’s plan of treatment and designed to manage as many of the patient’s
treatment needs in the home as possible. In order to promote independence and understanding of
prevention, illness and treatment, patient and family education is included in our services.
- Assessment & observation
- Bowel and bladder training
- Catheter care
- Central venous catheter care
- CPAP care
- Diabetes education & care
- Disease management
- Gastrostomy care
- Medication management
- Nebulizer/aerosolized breathing treatments
- Nutrition education
- Ostomy care
- Oxygen therapy
- Phlebotomy (lab draws)
- Tracheostomy care
- Tube feedings
- Wound care and wound vac
Skilled care is usually covered under Medicare, Medicaid and many health care plans including HMOs, PPOs, managed care and private insurance. If you are unsure of your coverage, we will be glad to verify your benefits. With questions, or for more information about skilled care, call us at (316) 283-8220.
With this type of care, we provide assistance with activities of daily living. These services are available daily, weekly, monthly or as needed, and they can be adjusted at any time, as the patient’s needs change.
- Meal preparation
- Medication reminders
- Personal care
- RN medication set-up
Private duty care is typically paid privately, out of pocket. However, some private insurances and long-term care insurances will help cover private duty services. With questions, or for more information about private duty services, call us at (316) 283-8221.
Newton Home Health, formerly Central Homecare, and part of Newton Medical Center, is a not-for-profit home health agency.
Originally Harvey County Home Health, the agency has been serving the community since 1977. The agency joined Newton Medical Center in July of 2015 and now operates as a service of the hospital. In 2016, we obtained a state license to provide private duty services.
Newton Home Health is a member of the Kansas Home Care Association, and is the only not-for-profit Medicare and Medicaid certified agency in the area.
Newton Home Health participates in the national Home Health Consumer Assessment of Healthcare Providers and Systems. You can view our patient satisfaction scores at www.medicare.gov/homehealthcompare.
As a patient of Newton Home Health, you will be given a full statement of the rights to which you are entitled. A printable version is available here.
An audio version of our Patient Rights and Responsibilities is available here.
These include the right to:
Respect and Consideration
You have a right to:
- Be fully informed of your rights and responsibilities, and to exercise your rights as a home care patient. You may select a representative who may also exercise these rights for you. In the event that you are declared to lack legal capacity to make health care decisions, your legal representative may exercise your rights.
- Have a relationship with our staff that is based on honesty and ethical standards of conduct and to have ethical issues addressed. You have the right to be informed of any financial benefit we receive if we refer you to another organization, service, individual or other reciprocal relationship.
- Be free from mistreatment, neglect, verbal, mental, sexual and physical abuse, including injuries of an unknown source and misappropriation of your property (exploitation). Agency staff who identify, notice or recognize these incidences or circumstances must report their findings immediately to the home health agency and other appropriate authorities in accordance with state law.
- Have your property and person treated with respect and consideration; recognition of your individuality and dignity; and to have cultural, psychosocial, spiritual and personal values, beliefs and preferences respected. You will not be discriminated against based on social status, political belief, sexual preference, race, color, creed, religion, national origin, age, sex or disability. If you feel you have been the victim of discrimination, you have the right to file a grievance without retaliation for doing so. Our staff is prohibited from accepting gifts or borrowing from you.
- Receive information in plain language to ensure accurate communication, in a manner that is accessible, timely and free of charge to:
- Persons with disabilities. This includes access to websites, auxiliary aides and services in accordance with state and federal law and regulations.
- Persons with limited English proficiency. This includes access to interpreters and written translation.
Filing a Grievance
You have a right to:
- Receive the name, business address and phone number for the agency Administrator in order to lodge complaints.
- Lodge complaints and have your complaints as well as your family’s or your guardian’s complaints heard, investigated and if possible resolved. Complaints may include, but are not limited to:
- Treatment or care that is (or fails to be) provided;
- Treatment or care that is inconsistent or inappropriate;
- Lack of respect for your property and/or person by anyone who is providing services on behalf of our agency; or
- Mistreatment, neglect or verbal, mental, sexual and physical abuse, including injuries of unknown source and/or misappropriation of your property (exploitation) by anyone providing services on behalf of the agency.
- Receive information on our complaint resolution process, and know about the results of the complaint investigations. We must document both the existence and the resolution of the complaint. We must also take action to prevent further potential violations, including retaliation while the complaint is being investigated.
- Voice grievances/complaints regarding treatment or care, or recommend changes in policy, staff or care/service to us or an outside entity without fear of coercion, discrimination, restraint, interference, reprisal or an unreasonable interruption in care, treatment or services for doing so.
- Be advised when you are accepted for treatment or care, of the availability of the state’s toll-free home care hotline number, its purpose and hours of operation. The hotline receives complaints or questions about local home care agencies and is also used to lodge complaints concerning the implementation of the advanced directives requirements.
Our complaint resolution process and the state hotline number are provided in our Problem Solving Procedure.
An audio version of Grievance Contact Information is available here.
You have a right to:
- Choose your health care providers, including your attending physician, and communicate with those providers.
- Participate in, consent to or refuse care in advance of and during treatment and be fully informed in advance about your care/service, where appropriate, including:
- The completion of all assessments;
- The care, treatments and services to be provided, based on the comprehensive assessment;
- Establishing and revising your plan of care;
- The disciplines that will provide the care, including the name(s) and responsibilities of staff members who are providing and responsible for your care;
- The frequency of visits;
- The scope of services we will provide, specific limitations on services and barriers to treatment;
- Expected outcomes of care, including patient-identified goals, alternatives to care and anticipated risks and benefits;
- Any factors that could impact treatment effectiveness; and
- Any changes in the care to be provided.
- Receive all services outlined in your plan of care.
- Consent to or refuse care in advance of and during treatment without fear of reprisal or discrimination and after being informed of the consequences for doing so.
- Request information about your diagnosis, prognosis and treatment including alternatives to care and risks involved in terms you and your family can understand so that you can give informed consent.
- Receive information about the services covered under the Medicare home health benefit.
- Be informed regarding the collection and reporting of OASIS information. OASIS information will not be disclosed except for legitimate purposes allowed by the Privacy Act.
- Receive proper written notice, in advance of a specific service being furnished, if the agency believes that the service may be non-covered care; or in advance of reducing or terminating ongoing care in accordance with federal laws and regulations.
- Be informed of our transfer and discharge policies.
- Have family involved in the decision making as appropriate concerning your care, treatment and services, when approved by you or your representative (if any) and when allowed by law.
- Participate or refuse to participate in research, investigational or experimental studies or clinical trials. Your access to care, treatment and services will not be affected if you refuse or discontinue participation in research.
- Formulate advance directives and receive written information about the agency’s policies and procedures on advance directives, including a description of applicable state law before care is provided. You will be informed if we cannot implement an advance directive on the basis of conscience.
- Have your wishes concerning end of life decisions addressed and to have health care providers comply with your advance directives in accordance with state laws. You have the right to receive care without conditions or discriminations based on the execution of advance directives.
Privacy and Security
You have a right to:
- Personal privacy and security during home care visits. Our visiting staff will wear proper identification so you can identify them.
- Confidentiality of written, verbal and electronic protected health information including your medical records, information about your health, social and financial circumstances, any communications or about what takes place in your home.
- Refuse filming or recording or revoke consent for filming or recording of care, treatment and services for purposes other than identification, diagnosis or treatment.
- Access, request changes to and receive an accounting of disclosures regarding your own protected health information as permitted by law unless it is medically contraindicated in the clinical record by your physician.
- Request us to release information written about you only as required by law or with your written authorization and to be advised of our policies and procedures regarding accessing and/or disclosure of clinical records.
Our Notice of Privacy Practices describes your rights in detail.
You have a right to:
- Be advised orally and in writing before care is initiated of:
- Our billing policies and payment procedures;
- The extent to which payment may be expected from Medicare, Medicaid, any other federally funded or aided program or any other third-party sources known to us;
- Charges for services that may not be covered by known payers; and
- Charges that you may have to pay.
- Be advised orally and in writing of any changes in payment, charges and your payment liability when they occur, and to be advised of these changes as soon as possible, in advance of the next home health visit in accordance with federal patient notice laws and regulations.
- Have access to all bills, upon request, for the services you have received regardless of whether the bills are paid by you or another party.
You have a right to:
- Receive information about organization ownership and control.
- Receive high quality, appropriate care without discrimination, in accordance with physician orders.
- Pain assessment and to receive effective pain management and symptom control. You also have the right to receive education about your role and your family’s role in managing pain when appropriate, as well as potential limitations and side effects of pain treatments.
- Be admitted only if we have the ability to provide safe, professional care at the level of intensity you need. A qualified staff member will assess your needs. If you require care or services that we do not have the resources to provide, we will inform you, and refer you to alternative services, if available, or we will admit you, but only after explaining our care/service limitations and lack of a suitable alternative.
- Receive emergency instructions and be told what to do in case of an emergency.
- Be advised of the names, addresses and telephone numbers of the following federal- and state-funded entities that serve the area where you reside: Agency on Aging, Center for Independent Living, Protection and Advocacy Agency, Aging and Disability Resource Center and the Quality Improvement Organization.
You have a responsibility to:
- Provide complete and accurate information to the best of your knowledge about your present complaints and past illness(es), hospitalizations, medications, allergies and other matters relating to your health.
- Remain under a doctor’s care while receiving skilled agency services.
- Notify us of perceived risks or unexpected changes in your condition (e.g. hospitalization, changes in the plan of care, symptoms to be reported, pain, homebound status or change of physician).
- Follow the plan of care and instructions and accept responsibility for the outcomes if you do not follow the care, treatment or service plan.
- Ask questions when you do not understand about your care, treatment and service or other instructions about what you are expected to do. If you have concerns about your care or cannot comply with the plan, let us know.
- Report and discuss pain, pain relief options, and your questions, worries and concerns about pain medication with staff or appropriate medical personnel.
- Tell us if your visit schedule needs to be changed due to medical appointment, family emergencies, etc.
- Tell us if your Medicare or other insurance coverages changes or if you decide to enroll in a Medicare or private HMO (Health Maintenance Organization) or hospice.
- Promptly meet your financial obligations and responsibilities agreed upon with the agency.
- Follow the organization’s rules and regulations.
- Tell us if you have an advance directive or if you change your advance directive.
- Tell us of any problems or dissatisfaction with the services provided.
- Provide a safe and cooperative environment for care to be provided (such as keeping pets confined, putting away weapons or not smoking during your care).
- Show respect and consideration for agency staff and equipment.
- Carry out mutually agreed responsibilities.
This notice describes how your medical information may be used and disclosed and how you can get access to this information. Please review it carefully.
Our agency is required by law to maintain the privacy of protected health information, to provide you adequate notice of your rights and our legal duties and privacy practices with respect to protected health information and to notify affected individuals following a breach of unsecured protected health information. [45 CFR § 164.520] We will use or disclose protected health information in a manner that is consistent with this notice.
The agency maintains a record (paper/electronic file) of information we receive and collect about you and of the care we provide to you. This record includes physician’s orders, assessments, medication lists, clinical progress notes and billing information.
As required by law, the agency maintains policies and procedures about our work practices, including how we coordinate care and services provided to our patients. These policies and procedures include how we create, receive, access, transmit, maintain and protect the confidentiality of all health information in our workforce and with contracted business associates and/or subcontractors; security of the agency building and electronic files; and how we educate staff on privacy of patient information.
As our patient, information about you must be used and disclosed to other parties for purposes of treatment, payment and health care operations. Examples of information that must be disclosed:
- Treatment: Providing, coordinating or managing health care and related services, consultations between health care providers relating to a patient or referral of a patient for health care from one provider to another. For example, we meet on a regular basis to discuss how to coordinate care for patients and to schedule visits.
- Payment: Billing and collecting for services provided, determining plan eligibility and coverage, utilization review (UR), precertification, medical necessity review. For example, occasionally the insurance company requests a copy of the medical record be sent to them for a coverage review prior to paying the bill.
- Health Care Operations: General agency administrative and business functions, quality assurance/improvement activities; medical review; auditing function; developing clinical guidelines; determining the competence or qualifications of health care professionals; evaluating agency performance; conducting training programs with students or new employees; licensing, survey, certification, accreditation and credentialing activities; internal auditing; and certain fundraising activities and with your authorization, marketing activities. For example, our agency periodically holds clinical record review meetings where the consulting professional of our record review committee will audit clinical records for meeting professional standards and utilization review.
The following uses and disclosures do not require your consent, and include, but are not limited to, a release of information contained in financial records and/or medical records, including information concerning communicable diseases such as Human Immunodeficiency Virus (HIV) and Acquired Immunodeficiency Syndrome (AIDS), drug/alcohol abuse, psychiatric diagnosis and treatment records and/or laboratory test results, medical history, treatment progress and or any other related information as permitted by state law to:
- Your insurance company, self-funded or third-party health plan, Medicare, Medicaid or any other person or entity that may be responsible for paying or processing for payment any portion of your bill for services;
- Any person or entity affiliated with or representing us for purposes of administration, billing and quality and risk management;
- Any hospital, nursing home or other health care facility to which you may be admitted;
- Any assisted living or personal care facility of which you are a resident;
- Any physician providing you care;
- Licensing and accrediting bodies, including the information contained in the OASIS Data Set to the state agency acting as a representative of the Medicare/Medicaid program;
- Contact you to raise funds for the agency; you will be given the right to opt out of receiving such communications;
- Any business associate or institutionally related foundation for the purpose of raising funds for the agency (information may include: demographics- name, address, contact information, age, gender, date of birth; dates of health care provided; department of services; treating physician; outcome information; and health insurance status). You will be given the right to opt out;
- Refill reminders for drugs, biologicals and/or drug delivery systems that have already been prescribed to you;
- Marketing communications promoting health products, services and information if the communication is made face to face with you or the only financial gain consists of a promotional gift of nominal value provided by the agency; and
- Other health care providers to initiate treatment.
We are permitted to use or disclose information about you without consent or authorization in the following circumstances:
- In emergency treatment situations, if we attempt to obtain consent as soon as practicable after treatment;
- Where substantial barriers to communicating with you exist and we determine that the consent is clearly inferred from the circumstances;
- Where we are required by law to provide treatment and we are unable to obtain consent;
- Where the use or disclosure of medical information about you is required by federal, state or local law;
- To provide information to state or federal public health authorities, as required by law to: prevent or control disease, injury or disability; report births and deaths; report child abuse or neglect; report reactions to medications or problems with products; notify persons of recalls of products they may be using; notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence (if you agree or when required or authorized by law);
- Health care oversite activities such as audits, investigations, inspections and licensure by a government health oversight agency as authorized by law to monitor the health care system, government programs and compliance with civil rights laws;
- To business associates regulated under HIPAA that work on our behalf under a contract that requires appropriate safeguards of protected health information;
- Certain judicial administrative proceedings in response to a court or administrative order, a subpoena, discovery request or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order from the Court protecting the information requested;
- Certain law enforcement purposes such as helping to determine whether a crime has occurred, to alert law enforcement to a crime on our premises or of your death if we suspect it resulted from criminal conduct, identify or locate a suspect, fugitive, material witness or missing person, or to comply with a court order or subpoena and other law enforcement purposes;
- To coroners, medical examiners and funeral directors, in certain circumstances, for example, to identify a deceased person, determine the cause of death or to assist in carrying out their duties;
- For cadaveric organ, eye or tissue donation purposes to communicate to organizations involved in procuring, banking or transplanting organs and tissues (e.g., if you are an organ donor);
- For certain research purposes under very select circumstances. We may use your health information for research. Before we disclose any of your health information for such research purposes, the project will be subject to an extensive approval process. We will usually request your written authorization before granting access to your individually identifiable health information;
- To avert a serious threat to health and safety: To prevent or lessen a serious and imminent threat to the health or safety of a particular person or the general public, such as when a person admits to participation in a violent crime or serious harm to a victim or is an escaped convict. Any disclosure, however, would only be to someone able to help prevent the threat;
- For specialized government functions, including military and veterans’ activities, national security and intelligence activities, protective services for the President, foreign heads of state and others, medical suitability determinations, correctional institution and custodial situations; and
- For Workers’ Compensation purposes: Workers’ compensation or similar programs provide benefits for work-related injuries or illness.
We are permitted to use or disclose protected health information about you provided you are informed in advance and given the opportunity to individually agree to, prohibit, opt out or restrict the disclosure in the following circumstances:
- Use of a directory (includes name, location, condition described in general terms) of individuals served by our agency;
- Share information to a public or private entity authorized by law or by its charter to assist in disaster relief efforts for purposes of notifying your family, personal representatives, or certain others of your location or general condition;
- Provide proof of immunization to a school that is required by state or other law to have such proof with agreement to disclosure by parent, guardian or other person acting in loco parentis if record is of an unemancipated minor; and
- Provide a family member, relative, friend, or other identified person, prior to, or after your death, the information relevant to such person’s involvement in your care or payment for care; to notify a family member, relative, friend or other identified person of your location, general condition or death.
Other uses and disclosures not covered in this notice will be made only with your authorization. Authorization may be revoked, in writing, at any time, except in limited situations for the following disclosures:
- Marketing of products or services or treatment alternatives that may be of benefit to you when we receive direct payment from a third party for making such communications;
- Psychotherapy notes under most circumstances, if applicable; and
- Any sale of protected health information resulting in financial gain by the agency unless an exception is met.
YOUR RIGHTS- you have the right, subject to certain conditions, to:
- Request restrictions on uses and disclosures of your protected health information for treatment, payment or health care operations. However, we are not required to agree to any requested restriction. Restrictions to which we agree will be documented. Agreements for further restrictions may, however be terminated under applicable circumstances (e.g., emergency treatment).
We must agree to your request to restrict disclosure of protected health information about you to a health plan if: 1) the disclosure is for the purpose of carrying out payment or health care operations and is not otherwise required by law; and 2) the protected health information pertains solely to a health care item or service for which you or someone on your behalf paid the covered entity in full. (164.522 Rights to request privacy protection for protected health information).
- Confidential communication of protected heath information. We will arrange for you to receive protected health information by reasonable alternative means or at alternative locations. Your request must be in writing. We do not require an explanation for the request as a condition of providing communications on a confidential basis and will attempt to honor reasonable requests for confidential communications.
If you request your protected health information to be transmitted directly to another person designated by you, your written request must be signed and clearly identify the designated person and where the copy of protected health information is to be sent.
- Inspect and obtain copies of protected health information that is maintained in a designated record set, except for psychotherapy notes, information compiled in reasonable anticipation of, or for use in, a civil, criminal or administrative action or proceedings, or protected health information that may not be disclosed under the Clinical Laboratory Improvements Amendments of 1988 [42 USC § 263a and 45 CFR § 493 (a)(2)]. If you request a copy of your health information, we will charge a reasonable, cost-based fee that includes only the cost of labor for copying, supplies and postage, if applicable, in accordance with applicable state and federal regulations.
If the requested protected health information is maintained electronically and you request an electronic copy, we will provide access in an electronic format you request, if readily producible, or if not, in a readable electronic form and format mutually agreed upon.
If we deny access to protected health information, you will receive a timely, written denial in plain language that explains the basis for the denial, your review rights and an explanation of how to exercise those rights. If we do not maintain the medical record, we will tell you where to request the protected health information.
- Request to amend protected health information for as long as the protected health information is maintained in the designated record set. A request to amend your record must be in writing and must include a reason to support the requested amendment. We will act on your request within sixty (60) days of receipt of the request. We may extend the time for such action by up to 30 days, if we provide you with a written explanation of the reasons for the delay and the date by which we will complete action on the request.
We may deny the request for amendment if the information contained in the record was not created by us, unless you provide a reasonable basis for believing the originator of the information is no longer available to act on the requested amendment; is not part of the designated medical record set; would not be available for inspection under applicable laws and regulations; or the record is accurate and complete. If we deny your request for amendment, you will receive a timely, written denial in plain language that explains the basis for the denial, your rights to submit a statement disagreeing with the denial and an explanation of how to submit that statement.
- Receive an accounting of disclosures of protected health information made by our agency for up to six (6) years prior to the date on which the accounting is requested for any reason other than for treatment, payment or health operations and other applicable exceptions. The written accounting includes the date of each disclosure, the name/address (if known) of the entity or person who received the protected health information, a brief description of the information disclosed and a brief statement of the purpose of the disclosure or a copy of the written request for disclosure. We will provide the accountings within 60 days of receipt of a written request. However, we may extend the time period for providing the accounting by 30 days if we provide you with a written statement of the reasons for the delay and the date by which you will receive the information. We will provide the first accounting you request during any 12-month period without charge. Subsequent accounting requests may be subject to a reasonable cost-based fee.
- Receive notification of any breach in the acquisition, access, use or disclosure of unsecured protected health information by the agency, its business associates and/or subcontractors.
- Obtain a paper copy of this notice, even if you had agreed to receive this notice electronically, from us upon request.
Complaints– if you believe that your privacy rights have been violated, you may complain to the agency or to the Secretary of the U.S. Department of Health and Human Services. There will be no retaliation against you for filing a complaint. The complaint should be filed in writing, and should state the specific incident(s) in terms of subject, date and other relevant matters. A complaint to the Secretary must be filed in writing within 180 days of when the act or omission complained of occurred, and must describe the acts or omissions believed to be in violation of applicable requirements. [45 CFR § 160.306] For further information regarding filing a complaint, contact: Risk Manager, Newton Medical Center Home Health Agency, 1715 Medical Parkway, Suite 100, Newton, KS 67114: Phone 1-800-811-3183; Ext. 1215.
Effective Date-This notice is effective May 23, 2017. We are required to abide by the terms of the notice currently in effect, but we reserve the right to change these terms as necessary for all protected health information that we maintain. If we change the terms of this notice (while you are receiving service), we will promptly revise and distribute a revised notice to you as soon as practicable by mail, email (if you have agreed to electronic notice), hand delivery or by posting on our website.
If you require further information about matters covered by this notice, please contact: Risk Manager, Newton Medical Center Home Health Agency, 1715 Medical Parkway, Suite 100, Newton, KS 67114: Phone: 1-800-811-3183; Ext. 1215.